Fix AOL Mail not Working with Outlook 2021 – Troubleshooting Guide

  •  Manoj Sharma
  • Published on:  June 13th, 2022
  • Updated on:  November 14, 2022
5/5 - (1 vote)

Synopsis: Are you searching for significant solutions to fix AOL Mail not working with Outlook 2021? If yes, then we are going to provide the troubleshooting guide to resolve this issue. In addition to this, you will find a remarkable utility called AOL Mail Backup Tool, which allows you to backup your crucial AOL Mail data.

Introduction to AOL Mail

AOL launched its free webmail service in 2005, which is known as the AOL Mail. At that time, Yahoo, MSN, and Google had already emerged as free web portals where users could catch up on the latest happenings and access web-based emails, calendars, and other programs. Hence, to compete in this race, AOL launched this service that is widely used nowadays.

However, there are numerous instances where AOL Mail is not working as expected. Most of the users complained that AOL not responding with Outlook as they couldn’t connect to the AOL service while configuring it with Outlook. But, the main question that arises here is why we need to configure AOL Mail with MS Outlook.

Why Do We Need to Sync AOL Mail with MS Outlook?

Recently, Microsoft has launched the latest version of MS Outlook to deliver a better experience for its users. When users tried to configure their AOL account with Outlook 2021, they experienced the AOL not working with Outlook 2021 issue. However, before moving on to the possible reasons for this trouble, let’s explore the main benefits of syncing AOL with MS Outlook.

  • Outlook provides a better mailing experience with enhanced security protocols.
  • Its smooth and easy-to-use interface allows users to effectively manage their emails.
  • Outlook enables you to access your email data without any internet connectivity.

These are some primary benefits of configuring AOL with Outlook that also induce the demand to migrate AOL to Office 365. Now, let’s move on to the main reasons behind AOL Mail not Working with Outlook.

Reasons Behind the AOL mail not working on Outlook

First of all, you need to find out the possible reasons for AOL not responding with Outlook. The following points will help you to diagnose the cause in your case.

  • Incorrect incoming server details can lead to the AOL mail not working with the Outlook issue.
  • Loss of connection to the AOL server due to the lack of internet connectivity.
  • Sometimes the server is facing downtime, and it is not possible to connect with the AOL mail service at that time.
  • The browser incompatibility may also cause the AOL Mail not working on Outlook.

As you are familiar with some of the reasons that also cause cannot login to AOL Mail problem. So, let’s move on to the best troubleshooting methods to fix this issue.

Most Effective Troubleshooting Methods to Fix AOL Mail not Working with Outlook

This particular section will walk you through how to fix AOL not responding with Outlook. You can try the following methods for the smooth functioning of the AOL Mail with Outlook 2021.

#1 Check the Internet Connectivity

The first thing you need to check is your internet connectivity. Sometimes due to the unstable internet connection, the AOL Mail stopped working with Outlook. When it happens, restart your device and check the connections of wires or cables that lead to the router.

After that, open the Outlook window to verify whether the problem has been resolved or not. In case you will see the working offline or disconnected messages, that means the problem is still there.

#2 Incorrect Login Credentials Entered

It is a general practice to keep updated your password to ensure data security. But sometimes, we may forget or lose the password that restricts us to access AOL mail in MS Outlook.

If you have recently changed the AOL account password, then you need to update it on the email clients that you are using.

  • Open Outlook and navigate to the Tool menu.
  • Click on the Accounts option and then select the AOL account.
  • Here, ensure that the credentials such as Username, Password, and Email Address are correct. If not, then update the correct details.
  • AOL Mail not Working with Outlook

#3 AOL Mail Outage Issues

AOL Mail not working with Outlook 2021 issue arises whenever the AOL server is down or if there is any other AOL mail outage issue. Hence, you need to visit the AOL page with an active browser. If you can access the AOL homepage, that means the server is online, and you can perform the other troubleshooting activities.

#4 Verify the Incoming Server Settings

These server settings are crucial for the proper functioning of AOL with Outlook. You need to recheck the IMAP or POP settings to access your AOL mail with the MS Outlook email program.

AOL email settings for IMAP

  • Incoming mail server:
  • Incoming Port: 993, SSL
  • Outgoing mail server:
  • Outgoing Port: 465, SSL

AOL email settings for POP

  • Incoming mail server:
  • Incoming Port: 995, SSL
  • Outgoing mail server:
  • Outgoing Port: 465, SSL

#5 AOL account doesn’t Sync Properly

In the past years, AOL has changed its settings that could affect the AOL email accounts that were connected with third-party email programs like Outlook. Due to these reasons, many users faced the AOL Mail not working with Outlook. You need to update the AOL account password in Outlook, and then you can rename the folders. We often make several folders to manage and organize work, and renaming them will help to fix the AOL mail not working on Outlook trouble.

#6 Additional Troubleshooting Tips

Following are some additional troubleshooting tips that you can follow to eliminate this problem.

  • Update the Outlook application to the latest version as the outdated versions are not compatible with the latest security settings.
  • Ensure that you have enough space to configure the AOL account with the MS Outlook application.
  • Clear all the cache and cookies of your device.

Direct Method to Resolve the AOL Mail not Working With Outlook 2021

Now it is clear that the above-discussed procedures are quite complicated. Hence, the AOL Mail Backup Tool is a fast, simple-to-use, and cost-effective solution available online. It has a wide feature set that provides excellent security of your data during the entire process. It is a robust tool that directly exports AOL mail to PST, which you can easily import in Outlook 2021.

In addition to this, it has a wide range of features that make it the best AOL Mail Backup Software.

  • It allows you to backup and export the AOL emails to PST, PDF, MBOX, EML, CSV, etc.
  • You can enable the free-up server space option to manage the AOL server space for the new emails.
  • Allows to Remove Duplicate Mail feature that prevents multiple migrations of the same file.
  • You can also add AOL account to Gmail, Office 365, Yahoo Mail, Hotmail, Thunderbird, and other popular email programs.
  • Additionally, it allows splitting the resultant PST file in case of an oversized or large PST file.


Many users have encountered the AOL mail not working with Outlook when they try to configure an AOL account with Outlook 2021. So, in this article, we have provided risk-free solutions to fix AOL not responding with Outlook errors. You can perform the steps discussed here to access the AOL emails in Outlook. Apart from this, we have suggested the best AOL Mail Backup Tool, which is the most reliable solution to export AOL mail to PST for easily accessing the emails in Outlook.

About The Author:

Manoj Sharma is a Technical Content Writer in the field of Data Migration, Backup & Recovery. He is focused on engaging the audience by delivering content that solved their problem. Manoj spends most of his time researching and writing about creativity, technology, and digital marketing trends.

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